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Frequently asked questions
 

 How do I edit my publication's details?

You can edit your publication’s details (e.g title, abstract, publication date, journal association) by following these steps:

1. Go to the publication’s ResearchGate page by clicking on the title of the publication
2. Click on the blue arrow to the right of Share my publication and select Edit from the drop-down list
3. Make the necessary changes
4. Click Save.

Or:

1. Go to your Contributions tab and click on the downward-facing arrow below and to the right of the publication's title and select Edit from the drop-down list.
2. Make the necessary changes
3. Click Save.

Note: Certain types of publications cannot be changed to other types, like Dataset or Research. These must be removed and re-uploaded as the correct type.

To edit author names:
1. Click Edit authors
2. Update the author information and click Request changes or Save.

If you are the creator of the publication and the sole claimant, you can modify the authors of your publication instantly, otherwise, these changes will be reviewed manually and can take some time.

 Another researcher has claimed my publications

Our publication search algorithm is designed to help you find and confirm authorship of your publications on ResearchGate quickly and easily. The ease of this one-click process means mistakes can sometimes be made, so if another researcher has claimed your publication, it is usually the result of an honest mistake.

To resolve this:

1. Go to the publication page by clicking on the publication's title
2. Click on the down-arrow to the right of Download and Request Feedback and select Claim authorship from the drop-down list
3. Tell us what's happened in the box that appears and, if possible, include links to external services where your work is published
4. Click on the blue Request authorship button.

We take erroneous authorship claims very seriously and review each case manually. This can sometimes take a while so please have patience during this process. If you have already requested authorship, Claim authorship will not be available as an option.

For other questions about authorship, including what to do when someone has incorrectly claimed co-authorship of your publications, please visit the Authorship page of the Help Center.

 Changing your login email address

It is possible to use a deactivated email address to log into your ResearchGate account as long as you can remember the password. This is how you can change the email address associated with your ResearchGate account:

1. Log in to ResearchGate using your current login email address
2. Click the arrow at the top right-hand side of any page
3. Click Account Settings in the list at the top right-hand side of the page
4. Under Email address, click Add additional email
5. Type in the email address you want to use as your login
6. Click Save
7. A confirmation email will be sent to your new email address. Click the link in this email to complete the verification process. If you encounter an error message "Oops! We couldn't find that token in our database", please make sure you are using the link in the latest email, as all previous links are invalidated. Check your spam folder and filters if you can't find any others.
8. Then go back to your Account Settings
9. Click the Set as primary button next to the email address you've just added to make it the primary email address for your ResearchGate account.

Please remember – This is the email address you'll use when you next log in to ResearchGate.

 Why has my RG Score decreased?

Please note that the RG score is a relative score. This means that it takes the scores and interactions of every researcher into account when producing a relative rating of your contributions. For example, if your contributions are less than the average of all users that week, your RG Score could decrease or remain constant.

To improve your RG Score, ask a question or give another researcher a helpful answer. Share anything from negative results to raw data or full-fledged publications. If it's of worth to the community, your peers will likely give you feedback, and this will factor into your RG Score. Connect with others, contribute high-quality content, and your score will rise.

 Why are some of my citations not shown?

While citations using standard citation styles are usually extracted accurately on ResearchGate, there are some instances where they cannot be extracted – for example, for full-text PDFs that have been created from scanned hard copies. PDF as a format is not particularly standard, and therefore creating algorithms to extract this information is an ongoing process, with varying levels of success. Please also note that citations that do not have complete metadata (publication date, journal, abstract) may not be included in your citation counts, as this is an important piece of information when it comes to matching citations to publications correctly. Additionally, if the citing paper is not on ResearchGate, this can also hinder our efforts to add the citation. Our citation data is regularly updated and we are working hard to improve how we extract and match citations.  

 How do I remove a publication or its full-text?

1. Go to your Timeline tab
2. Scroll down to the publication or linked data you’d like to remove
3. Next to the details of this publication, click the x button
4. Select the appropriate option
5. Select the reason why you’re deleting this publication from the drop-down menu
6. Click Remove.

You can now upload the correct full-text.

Full-text can be removed from Articles, Books, Chapters and Conferences Papers. If you are unhappy with the full-text of any other publication type, please remove the entire publication and re-upload.

Certain options may not be available for certain publications, such as when the full-text has an open access license or was uploaded by a co-author. Additionally, only the creator of a publication may permanently delete the publication.

Contact us

If you can't find information about how to resolve your issue here, or need more specific help, please contact us with a clear description of your issue here: Contact us

Remember, the better the description and the more information we receive, the easier it is for us to resolve your issue.