Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: https://jira.rgoffice.net/browse/CS-530

Content Layer
id66747357
Content Column
width70%
id66747408
Content Block
background-color#FAFAFA
id370408636

Passwords

Updating your account name

Managing your email settings

Security and privacy

Reader visibility

Deleting your account

Content Block
id66747454




Managing your account settings couldn’t be easier. To get started, click on the arrow in the top right-hand corner of any page next to your profile picture and select Settings. From here you can manage your author names, password, email addresses and notification settings. This is also where you can choose who can see what on your profile. For more information about your profile, see Profile.





Content Block
background-color#FAFAFA
id66776942

Top questions


Expand
titleChanging your password

You can change your password in a few simple steps:

  1. Make sure you’re logged into ResearchGate
  2. Go to your Account Settings page
  3. Scroll down to the Password section and select Change password
  4. Type your current password into the first text box, then type your new password into the second and third text boxes
  5. Click Save password to confirm your changes. 

If you need to reset your password, please log out first and select Forgot password? on the login page here https://www.researchgate.net/home

Expand
titleChanging your account name

You can change your account name in a few easy steps:

  1. Go to your Profile Settings page
  2. Click on the Edit name button below Name information
  3. Update your name in the box that appears
  4. Click Save to confirm your changes.

Note: Due to security reasons you can only change your name three times within a 30-day period.

Have you published under a different name or multiple names? If your author name (the name you've published under) doesn't match your account name exactly, your publications can sometimes be put into a queue while we manually verify authorship. To avoid this, you can either edit your account name or add an alternative author name.

Expand
titleI have two profiles – why did this happen and how can I fix it?

If you have two ResearchGate accounts, you can merge them quickly and easily. Merging allows you to transfer all your publications (including their related stats, such as citations and reads) from one account to the account that you want to keep. Profile views, followers, followings, and questions will not be transferred. When you merge accounts, one of them is removed

Merging accounts is irreversible, so be careful when choosing which account to delete.

Note: You can only keep an account that you are currently able to access. 

Here's how you can merge your accounts:

  1. Log in to the ResearchGate account you want to keep
  2. Visit the profile page of your other account
  3. Select More on the right-hand side of the page and select Report profileIn the pop-up window select Report duplicate
  4. Enter the email addresses associated with both of your accounts and select save. 

Your request to merge your accounts will be reviewed and you will receive an email confirmation from us when the merge has been completed.

If you cannot recall both of your login emails, please Contact us for further assistance.


Expand
titleChanging your login email address
  1. Go to your Account Settings page
  2. Under Email address, click on Add additional email
  3. Type in the email address you want to use as your login
  4. Enter your password and click Add
  5. A confirmation email will be sent to your new email address. Click the link in this email to complete the verification process. If you encounter an error message "Oops! We couldn't find that token in our database", please make sure you are using the link in the latest email, as all previous links are invalidated. Check your spam folder and filters if you can't find any others

  6. Then go back to your Account Settings

  7. Click the Set as primary button next to the email address you've just added to make it the primary email address for your ResearchGate account.

If you haven't received the email to verify your new email address, we suggest that you add ResearchGate to your address book. You can find out how to do this here: https://www.researchgate.net/application.EmailInstructions.html

You should also contact your email administrator to ask them to whitelist all emails from researchgate.net.

Content Layer
id1023500444
Content Column
width100%
id1023500446
Content Block
id1023500447

Did you find the information you were looking for?

HTML
<p style="text-align: center;font-size:150%;"><a style="color:#36A493;cursor:pointer" onclick="helpCenterSupport()">
	Get technical help
</a>
<b style="font-size:60%">&nbsp;&nbsp;&nbsp;OR&nbsp;&nbsp;&nbsp;</b>
<a style="color:#36A493;cursor:pointer" onclick="helpCenterFeedback()">
	Give us feedback
</a>
<b style="font-size:60%">&nbsp;&nbsp;&nbsp;OR&nbsp;&nbsp;&nbsp;</b>
<a style="color:#36A493;cursor:pointer" onclick="helpCenterBugReport()">
	Report a bug
</a>
</p>
HTML
<script> function helpCenterFeedback() { var currentPage = document.URL.replace('https://explore.researchgate.net/',''); currentPage = currentPage.replace(new RegExp('.*\/.*\/', 'g'), ''); currentPage = currentPage.replace(new RegExp('/\+/', 'g'), '%2B'); var feedbackUrl = "https://www.researchgate.net/contact?type=contact_feedback&subject=Help%20Center%20feedback%3A%20".concat(currentPage); window.location.replace(feedbackUrl); } </script>
<script> function helpCenterSupport() { var currentPage = document.URL.replace('https://explore.researchgate.net/',''); currentPage = currentPage.replace(new RegExp('.*\/.*\/', 'g'), ''); currentPage = currentPage.replace(new RegExp('/\+/', 'g'), '%2B'); var feedbackUrl = "https://www.researchgate.net/contact?type=contact_other&subject=Additional%20Support%3A%20".concat(currentPage); window.location.replace(feedbackUrl); } </script>
<script> function helpCenterBugReport() { var currentPage = document.URL.replace('https://explore.researchgate.net/',''); currentPage = currentPage.replace(new RegExp('.*\/.*\/', 'g'), ''); currentPage = currentPage.replace(new RegExp('/\+/', 'g'), '%2B'); var feedbackUrl = "https://www.researchgate.net/contact?type=contact_bug&subject=Bug%20Report%3A%20".concat(currentPage); window.location.replace(feedbackUrl); } </script>