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TitleHelp Center - ResearchGate
Frequently asked questions
 

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titleHow do I edit my publication's details?

You can edit your publication’s details (e.g Title, abstract, publication date, journal association) by following these steps:

1. Go to the publication’s ResearchGate page by clicking on the title of the publication
2. Click on the blue arrow to the right of 'Share my publication' and select 'Edit' from the drop-down list
3. Make the necessary changes
4. Click ‘Save.’

Or:

1. Go to your Contributions tab and click on the downward-facing arrow below and to the right of the publication's title and select 'Edit' from the dropdown list.
2. Make the necessary changes
3. Click ‘Save.’

Note: Certain types of publications cannot be changed to other types, like 'Dataset', or 'Research'. These must be removed and re-uploaded as the correct type.

To edit author names:
1. Click ‘Edit authors
2. Update the author information and click ‘Request changes’ or ‘Save.'

If you are the creator of the publication and the sole claimant, you can modify the authors of your publication instantly,otherwisethese changes will be reviewed manually andcan thereforetake some time.

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titleAnother researcher has claimed my publications

Our publication search algorithm is designed to help you find and confirm authorship of your publications on ResearchGate quickly and easily. The ease of this one-click process means mistakes can sometimes be made, so if another researcher has claimed your publication, it is usually the result of an honest mistake.

To resolve this:

1. Go to the publication page by clicking on the publication's title
2. Click on the down-arrow to the right of 'Download' and 'Request Feedback' and select ‘Claim authorship’ from the drop-down list
3. Tell us what's happened in the box that appears and, if possible, include links to external services where your work is published
4. Click on the blue ‘Request authorship’ button.

We take erroneous authorship claims very seriously and review each case manually. This can sometimes take a while so please have patience during this process. If you have already requested authorship, ‘Claim authorship’ will not be available as an option.

For other questions about authorship, including what to do when someone has incorrectly claimed co-authorship of your publications, please visit the Authorship page of the Help Center.

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titleChanging your login email address

It is possible to use a deactivated email address to log into your ResearchGate account as long as you can remember the password. This is how you can change the email address associated with your ResearchGate account:

1. Log in to ResearchGate using your current login email address
2. Click the arrow at the top right-hand side of any page
3. Click 'Account Settings' in the list at the top right-hand side of the page
4. Under 'Email address', click 'Add additional email'
5. Type in the email address you want to use as your login
6. Click 'Save'
7. A confirmation email will be sent to your new email address. Click the link in this email to complete the verification process. If you encounter an error message "Oops! We couldn't find that token in our database", please make sure you are using the link in the latest email, as all previous links are invalidated. Check your spam folder and filters if you can't find any others.
8. Then go back to your Account Settings
9. Click the 'Set as primary' button next to the email address you've just added to make it the primary email address for your ResearchGate account.

Please remember – This is the email address you'll use when you next log in to ResearchGate.

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titleForgot your password?

When logged out, you can reset your password by clicking the Forgot your password? link on the login page. You will be directed to a new page and prompted to type in your email address as long as you are logged out. You can either type in your login email address or your confirmed secondary email address.

When logged in, you can reset your password by clicking the Forgot your password? link in the Account Settings. You can then select to which email address we should send the reset password link to, and click on 'Send link'.

 

We’ll send you a password reset link via email. Please follow the steps in this email to create a new password. If you have requested this email more than once, please note only the most recent link will work.

Note: Your password reset email may take some time to arrive in your inbox.

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titleWhy are some of my citations not shown?

While citations using standard citation styles are usually extracted accurately on ResearchGate, there are some instances where they cannot be extracted – for example, for full-text PDFs that have been created from scanned hard copies. Please also note that citations that do not have accurate time data may not be included in your citation counts. Our citation data is regularly updated and we are working hard to improve how we match and extract citations. You should be seeing the changes soon. 

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titleHow do I remove a publication or its full-text?

1. Go to your Timeline tab
2. Scroll down to the publication you’d like to remove
3. Next to the details of this publication, click the 'x' button
4. Select the appropriate option
5. Select the reason why you’re deleting this publication from the drop-down menu
6. Click Remove.

You can now upload the correct full-text.

Full-text can be removed from Articles, Books, Chapters and Conferences Papers. If you are unhappy with the full-text of any other publication type, please remove the entire publication and re-upload.

Certain options may not be available for certain publications, such as when the full-text has an open access license or was uploaded by a co-author. Additionally, only the creator of a publication may permanently delete the publication.

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Troubleshooting

 

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titleSign-up issues
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titleI haven't received the account activation email

Please ensure that the activation email did not end up in your junk mail folder. If it’s not there, please add ResearchGate to your address book and then request a new account activation email.

If you still cannot find your activation email, you should contact your email administrator to ensure that emails from researchgate.net can be received. 

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titleHaven’t received the password reset email?

If you haven’t received your password reset email within 24 hours you can try the following options:

  • Make sure the password reset email did not end up in your junk mail folder.
  • Add ResearchGate to your address book. Find out more.
  • Reset your password again by clicking the Forgot your password? link on the login page.
  • Contact your email administrator to ensure emails from @researchgate.net can be received. 
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title My email address isn’t recognized. Can I still sign up?

ResearchGate is a professional network where scientists and researchers can share and access scientific output, knowledge, and expertise. We ask that you sign up with your institutional email address so that we can verify that you are a researcher – you can always change it after sign-up.

If you have an institutional email address that we don’t recognize, please follow the normal registration procedure to request an account. The request will be processed within one working day.

If you’re a published researcher but don’t have an institutional email address, we’re happy to look into your account request manually. Please contact us with details of your present and past institutional affiliations,field of research, and publications, preferably with supporting links.

If you’re not a researcher, you can still browse ResearchGate and discover content such as publications,jobs, and questions without being registered. 

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titleBlocked links in Email

Links in emails can often be blocked by the security settings of your email client, such as Outlook or Apple Mail. Normally, there is an option at the top of the email to allow links or pictures from this address. If there isn't, there is most likely a security setting that must be changed in your email client.

We also suggest that you add ResearchGate to your address book, which would prevent this from happening in the future. You can find out how to do this here: https://www.researchgate.net/application.EmailInstructions.html.

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titleDuplicates
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titleI’ve found a duplicate publication

ResearchGate automatically merges publications where all information is identical, including title, publication date, and journal. To edit your duplicate publications and make the information identical:

  1. Go to the publication’s ResearchGate page by clicking on the title of the publication
  2. Click on the blue arrow to the right of 'Share my publication' and select 'Edit' from the drop-down list
  3. Make the necessary changes
  4. Click ‘Save.’

Once all of the information is matched, it can take up to 72 hours for the publications to be automatically merged. 

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titleI have two profiles – why did this happen and how can I fix it?

Duplicate profiles are sometimes created because of the various ways you can sign up to ResearchGate. The best way to fix this is to delete whichever profile is less complete. At this time, there’s no possibility to merge duplicate profiles.

To delete your secondary profile:

  1. Log in with the email address you used to create your secondary profile
  2. Go to your Account Settings page
  3. Scroll down to the bottom of the page
  4. Click the red Delete my Account button. 

If you no longer have access to the old profile, please let us know through the Contact form and provide us with the ResearchGate URLs or email addresses for the duplicate profiles. Also, please specify which link should be kept and which link should be merged.

Please note that we can only transfer the publications to your new account and remove the old one, profile views, followers, followings and questions will not be transferred.

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titleReporting Content
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titleThe wrong person has claimed co-authorship of my publication

Our publication search algorithm is designed to help you quickly confirm authorship of your publications on ResearchGate. The ease of this one-click process means mistakes can sometimes be made, so if another researcher has claimed to be your co-author, it is usually the result of an honest mistake.

If you notice that someone has mistakenly claimed co-authorship of your publication, please provide us with details of the person who has incorrectly claimed co-authorship (preferably a link to their ResearchGate profile) and a link to a few examples of publications that they have erroneously claimed through the contact form: Contact us

We take erroneous authorship claims very seriously and review each case manually, so please bear with us.

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titleI've discovered a profile in my name. What can I do?

When browsing ResearchGate you might come across a profile in your name. This is most likely an author profile. Author profiles contain bibliographic data of published and publicly available information. They exist to make claiming and adding publications to your profile easier.

To claim your author profile and all the publications listed on it, click the Are you this author? button on the top right-hand side of the page. The author profile will then be merged with your ResearchGate profile. If you don’t have a ResearchGate profile yet, click Are you {name}? to be guided through the sign-up process. Once you’ve created an account, you'll be able to manage and edit all of the publications on your profile. 

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titleHow do I block someone on ResearchGate?

 To block a researcher from interacting with you on ResearchGate, follow these simple steps:

  1. Go to the profile of the researcher you want to block
  2. Click on their Info tab
  3. Scroll down to the bottom right and click Block researcher.

Blocking a researcher means they’ll be removed from your list of followers and won’t be able to message you or see updates about you. Blocking works both ways, so your contact with them will be limited in the same way. Please note that the researcher that you block will not be notified.

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titleI want to report some content

Questions, answers, profiles, messages and comments can be reported for various reasons, including spam, offensive nature and commercial content.

To report content:

Q & A: Click 'Flag' below the question or answer body, and select the appropriate option from the dropdown and provide us with some information about why you've reported this content.

Messages: Click 'Report message' above and to the right of the message content, and select the appropriate option from the dropdown and provide us with some information about why you've reported this content.

Comments: Click 'Report' below the question or answer body, and select the appropriate option from the dropdown and provide us with some information about why you've reported this content.

Profiles: Go to the 'Info' tab of the profile you'd like to report, and click 'Flag profile' below the question or answer body, and select the appropriate option from the dropdown and provide us with some information about why you've reported this content. You can also click 'Block researcher' if you'd like to stop this profile from interacting with you on ResearchGate.

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titleSelf-archiving and copyright
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titleCan I upload full-texts without breaching copyright?

Permission for authors to self-archive their publications varies between publishers and journals. If you aren't sure about a particular journal's permissions, you can view the archiving permissions and conditions based on Sherpa/RoMEO data, as well as a link to the publisher's original policy, on your journal article's page on ResearchGate under ‘Show self-archiving restrictions.’ For publication types that are not articles, please check your publisher’s copyright permissions.

When you click on ‘Show self-archiving restrictions,’ you'll see a classification color at the bottom. Green means you should be safe to add a full-text, yellow means you should check your individual article conditions, blue or yellow means you should check your individual article conditions, and white means self-archiving is generally not permitted. You should always check your publisher conditions to make sure you are not breaching copyright. You can also read more about publisher copyright policies and self-archiving at http://www.sherpa.ac.uk/romeo/.

If you are not permitted to add a full-text version of your publication to ResearchGate, you may want to choose to share a copy with other users privately. This is possible through private messages, or, if another researcher has requested the full-text version, you may choose to click ‘Send privately.'

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titleMy co-author has uploaded a copyrighted full-text

If a full-text has been uploaded by a co-author, then only they can remove it. The member that uploaded the full-text can be seen below the full-text itself and above the references section, under "Available from: " You can contact them through ResearchGate by messaging them. You can message another member by going to their profile and clicking 'Message' at the top right corner of their page.

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titleAdding and suggesting co-authors
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titleHow do I edit my publication data?

You can edit your publication’s details by following these steps:

  1. Go to the publication’s ResearchGate page by clicking on the title of the publication
  2. Click on the blue arrow to the right of 'Share my publication' and select 'Edit' from the drop-down list
  3. Click ‘Edit authors
  4. Update the author information and click ‘Request changes’ or ‘Save.'
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titleMy co-authors aren't correctly linked

When adding co-authors during the creation process, only researchers who are mutual followers are suggested. Any other author names become author profiles.

If the author profile is listed as 'Unknown', it cannot currently be claimed by or suggested to researchers. Please allow 72 hours for our algorithms to process the names, and then either claim or suggest them to the correct researcher.

Expand
titleI've discovered a profile in my name. What can I do?

When browsing ResearchGate you might come across a profile in your name. This is most likely an author profile. Author profiles contain bibliographic data of published and publicly available information. They exist to make claiming and adding publications to your profile easier.

To claim your author profile and all the publications listed on it, click the Are you this author? button on the top right-hand side of the page. The author profile will then be merged with your ResearchGate profile. If you don’t have a ResearchGate profile yet, click Are you {name}? to be guided through the sign-up process. Once you’ve created an account, you'll be able to manage and edit all of the publications on your profile. 

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titleWhat web browsers work best with ResearchGate?

To make sure you have the best experience possible, we recommend using the most up-to-date version of one of the following browsers:

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Contact us

If you can't find information about how to resolve your issue here, or need more specific help, please contact us with a clear description of your issue here: Contact us

Remember, the better the description and the more information we receive, the easier it is for us to resolve your issue.