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Frequently asked questions
 

 My email address isn’t recognized. Can I still sign up?

ResearchGate is a professional network where scientists and researchers can share and access scientific output, knowledge, and expertise. We ask that you sign up with your institutional email address so that we can verify that you are a researcher – you can always change it after sign-up.

If you have an institutional email address that we don’t recognize, please follow the normal registration procedure to request an account.

If you’re a published researcher but don’t have an institutional email address, we’re happy to look into your account request manually. Please contact us with details of your present and past institutional affiliations, field of research, and publications, preferably with supporting links.

If you’re not a researcher, you can still browse ResearchGate and discover content such as publications, jobs, and questions without being registered. 

 I haven't received the account activation email

Please ensure that the activation email did not end up in your junk mail folder. If it's not there, we suggest that you add ResearchGate to your address book or "safe senders" list.

If you still cannot find your activation email, you should contact your network administrator to ensure that emails from researchgate.net can be received.

Once you've completed all of these suggestions, you can request another activation email.

 Forgot your password?

You can reset your password by clicking the Forgot your password? link on the login page. You will be directed to a new page and prompted to type in your email address. You can either type in your login email address or your confirmed secondary email address.

We’ll send you a password reset link via email. Please follow the steps in this email to create a new password. If you have requested this email more than once, please note only the most recent link will work.

Note: Your password reset email may take some time to arrive in your inbox. If you haven’t received it within 24 hours please try the options below. 

 I haven't received the password reset email

If you haven’t received your password reset email within 24 hours you can try the following options:

  • Make sure the password reset email did not end up in your junk mail folder.
  • Add ResearchGate to your address book. Find out more.
  • Reset your password again by clicking the Forgot your password? link on the login page.
  • Contact your email administrator to ensure emails from @researchgate.net can be received.
 Changing your login email address

It is possible to use a deactivated email address to log into your ResearchGate account as long as you can remember the password. This is how you can change the email address associated with your ResearchGate account:

1. Log in to ResearchGate using your current login email address
2. Click the arrow at the top right-hand side of any page
3. Click 'Settings'
4. Under 'Email address', click 'Add additional email'
5. Type in the email address you want to use as your login
6. Click 'Save'
7. A confirmation email will be sent to your new email address. Click the link in this email to complete the verification process. If you have requested the confirmation email multiple times, please note only the latest link will be active.
8. Then go back to your Account Settings
9. Click the 'Set as login' button next to the email address you've just added to make it the primary email address for your ResearchGate account.

Please remember – This is the email address you'll use when you next log in to ResearchGate.

 How do I delete my publication’s full-text?
How do I delete the full-text from one of my publications?

 

1. Go to your Timeline tab
2. Scroll down to the publication you’d like to remove
3. Next to the details of this publication, click the 'x' button
4. Check the box that reads 'Just the full-text from my publication'
5. Select the reason why you’re deleting this publication from the drop-down menu
6. Click Remove

 

 I've discovered a profile in my name. What can I do?

When browsing ResearchGate you might come across a profile in your name. This is most likely an author profile. Author profiles contain bibliographic data of published and publicly available information. They exist to make claiming and adding publications to your profile easier.

To claim your author profile and all the publications listed on it, click the Are you this author? button on the top right-hand side of the page. The author profile will then be merged with your ResearchGate profile. If you don’t have a ResearchGate profile yet, click Are you {name}? to be guided through the sign-up process. Once you’ve created an account, you'll be able to manage and edit all of the publications on your profile. 

 I have two profiles - why did this happen and how can I fix it?

Duplicate profiles are sometimes created because of the various ways you can sign up to ResearchGate. The best way to fix this is to delete whichever profile is less complete. At this time, there’s no possibility to merge duplicate profiles.

To delete your secondary profile:

  1. Log in with the email address you used to create your secondary profile
  2. Go to your Account Settings page
  3. Scroll down to the bottom of the page
  4. Click the red Delete my Account button. 

Contact us

If you can't find information about your issue here, or need more specific help, please contact us here: www.researchgate.net/contact