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Frequently asked questions
 

 My email address isn’t recognized. Can I still sign up?

ResearchGate is a professional network where scientists and researchers can share and access scientific output, knowledge, and expertise. We ask that you sign up with your institutional email address so that we can verify that you are a researcher – you can always change it after sign-up.

If you have an institutional email address that we don’t recognize, please follow the normal registration procedure to request an account. The request will be processed within one working day.

If you’re a published researcher but don’t have an institutional email address, we’re happy to look into your account request manually. Please contact us with details of your present and past institutional affiliations, field of research, and publications, preferably with supporting links.

If you’re not a researcher, you can still browse ResearchGate and discover content such as publications, jobs, and questions without being registered. 

 I haven't received the account activation email

Please ensure that the activation email did not end up in your junk mail folder. If it's not there, we suggest that you add ResearchGate to your address book or "safe senders" list.

If you still cannot find your activation email, you should contact your network administrator to ensure that emails from researchgate.net can be received.

Once you've completed all of these suggestions, you can request another activation email.

 Forgot your password?

You can reset your password by clicking the Forgot your password? link on the login page. You will be directed to a new page and prompted to type in your email address. You can either type in your login email address or your confirmed secondary email address.

We’ll send you a password reset link via email. Please follow the steps in this email to create a new password.

Note: Your password reset email may take some time to arrive in your inbox. If you haven’t received it within 24 hours please try the options below. 

 I haven't received the password reset email

If you haven’t received your password reset email within 24 hours you can try the following options:

  • Make sure the password reset email did not end up in your junk mail folder.
  • Add ResearchGate to your address book. Find out more.
  • Reset your password again by clicking the Forgot your password? link on the login page.
  • Contact your email administrator to ensure emails from @researchgate.net can be received.
 Changing your login email address
  1. Go to your Account Settings page
  2. Under Email address, click on Add additional email
  3. Type in the email address you want to use as your login
  4. Click Save
  5. A confirmation email will be sent to your new email address. Click the link in this email to complete the verification process
  6. Then go back to your Account Settings page.
  7. Click the Set as login button next to the email address you've just added to make it the primary email address for your ResearchGate account.

Don’t forget to use this new email address when you next log in to ResearchGate. 

 How do I delete my publication’s full-text?

To delete your publication’s full-text:

  1. Go to your publication’s ResearchGate page
  2. Scroll down to the full-text (you will need to scroll until the toolbar appears and you see a blue arrow in the top right-hand corner)
  3. Click the blue arrow in the top right-hand corner
  4. Click Full-text sources
  5. Click the x that appears to the right of the source you would like to delete
  6. Select a reason to let us know why you want to delete the full-text (optional)
  7. Confirm your decision to remove the full-text by clicking Yes.
 I've discovered a profile in my name. What can I do?

When browsing ResearchGate you might come across a profile in your name. This is most likely an author profile. Author profiles contain bibliographic data of published and publicly available information. They exist to make claiming and adding publications to your profile easier.

To claim your author profile and all the publications listed on it, click the Are you this author? button on the top right-hand side of the page. The author profile will then be merged with your ResearchGate profile. If you don’t have a ResearchGate profile yet, click Are you {name}? to be guided through the sign-up process. Once you’ve created an account, you'll be able to manage and edit all of the publications on your profile. 

 I have two profiles - why did this happen and how can I fix it?

Duplicate profiles are sometimes created because of the various ways you can sign up to ResearchGate. The best way to fix this is to delete whichever profile is less complete. At this time, there’s no possibility to merge duplicate profiles.

To delete your secondary profile:

  1. Log in with the email address you used to create your secondary profile
  2. Go to your Account Settings page
  3. Scroll down to the bottom of the page
  4. Click the red Delete my Account button.